Policy
The details, before you give.
Production, shipping and order support.
Every gift is printed to order. Production time and shipping time are separate; a holiday arrival date is not guaranteed.
Production times
The product page shows an estimated number of working days before dispatch. Products requiring design approval begin production after that approval. Changes or a replacement photo can affect the schedule.
Shipping charges
Shipping methods, costs and estimated transit ranges appear at checkout. Estimates are not delivery guarantees. Review the destination, address and timing before placing an order.
Order changes and cancellations
Contact hello@hashtaggifts.com with your order number as soon as possible. Availability of changes, cancellation or refund depends on payment and production status and applicable consumer rights.
Problems with a gift
If an item arrives damaged or differs from the confirmed order, contact support with your order number and photographs so the team can review the issue. Operational return terms must be finalised before this demonstration store accepts live orders.
Still unsure about a date? Tell the studio when you need it and we will say plainly whether it can be done.