Help
Questions, answered
Everything the studio is asked most often. If your question is not here, write to us — a person answers, usually the same day.
8 questions
Ordering & personalization
Can I buy a gift without creating an account?
Yes. Guests can personalise, check out and return to the order using their private order link.
Will I approve a design before production?
Only when the product is marked as requiring design approval. Other gifts use the choices and details you confirm at checkout.
Can I add a name or an extra message?
Personalisation varies by product. The form shows available fields and the price of any optional printed message.
Photos & artwork
Which photographs can I upload?
Use a clear original image at least 600 pixels on each edge. JPEG, PNG and WebP are supported, plus HEIC where the conversion dependency is available.
Shipping & delivery
Will my gift arrive before the holiday?
Production and shipping estimates are shown separately. Holiday arrival is not guaranteed. Contact support before ordering if timing is essential.
Returns & guarantees
Can I change or cancel my order?
Contact support promptly with your order number. Changes depend on the payment and production stage; see Shipping & Returns for details.
Products & materials
Are product pictures exact previews of my gift?
The initial catalogue uses labelled illustrations. Your selected name or photograph is not shown in those sample images. Where a flat artwork preview is offered, it is labelled separately.
Care & keepsake longevity
How should I care for my gift?
Each product lists material-specific care instructions. Follow those instructions to protect its printed design.
Still not answered?
Ask us directly — about a date, a photograph, a material, or whether an idea will actually work at the size you want.