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Questions, answered
Everything the studio is asked most often. If your question is not here, write to us — a person answers, usually the same day.
3 questions in ordering
Ordering & personalization
Can I buy a gift without creating an account?
Yes. Guests can personalise, check out and return to the order using their private order link.
Will I approve a design before production?
Only when the product is marked as requiring design approval. Other gifts use the choices and details you confirm at checkout.
Can I add a name or an extra message?
Personalisation varies by product. The form shows available fields and the price of any optional printed message.
Still not answered?
Ask us directly — about a date, a photograph, a material, or whether an idea will actually work at the size you want.